Question 1

How long does it take to rent a car and start driving?

Accepted Answer

First, we need to submit your application to our insurance company to add you to our policy. If there are no accidents or other issues, this takes about one hour. Once you are approved, you will be able to select a vehcile to rent and sign the rental contract, this can take up to 2 hour once you are assigned to a rental agent. Our inventory is constantly influx with vehicles coming back and vehicles going out. Vehicles are rented on a first come first serve basis. Please ask your Rental Agent for an approximate time frame for availability of the vehicle you are interested in.

Question 2

What documents do I need to rent a vehicle?

Accepted Answer

- TLC License - must have at least 1 year driving experience
- DMV License - must have at least 2 years driving experience 
- Proof of Address 
- Social Security Card 
- Payment method (Credit or Debit Card) - cash is not accepted
- Accident reports from the past 3 years

Question 3

What is the minimum age and licensing requirements to qualify for a rental vehicle?

Accepted Answer

1. To be approved by insurance you must be 21 or older to rent a TLC plated car and 25 or older to rent a regular plated car.
2. Maximum age of 64. Due to our insurance company regulations.
3. A Valid Driver’s License from NY, NJ or CT. Driver's license must be at least two (2) years old. 
4. TLC/Hack License. A receipt is NOT acceptable. You must have the actual physical license in your possession.

Question 4

How do I make payments each week on a rental vehicle?

Accepted Answer

Tower will charge the credit card on file every week. A payment link to pay over the phone can be used upon request.

Question 5

What is included in the rent payment?

Accepted Answer

The rental payment includes the car, full coverage and liability insurance, Diamond, Plate, registration and regular vehicle maintenance. It does NOT include EZ Pass, tickets, gas or any other expense incurred by you.

Question 6

When is my payment due each week?

Accepted Answer

Payment on TLC rental contracts are due every Monday. Your next payment will typically be due on the Monday following the day you pick up the vehicle. The exact date will be provided to you by your Rental Agent. However, it is important to remember that you will only pay rent for the days you rent the vehicle.
Regular plated rentals are due on the same day of the week you picked up the car.

Question 7

Can I rent or share this car with someone else?

Accepted Answer

You are the only person insured and authorized to operate the rental vehicle. You cannot lease, share or rent this vehicle to or with a third party.

Question 8

Who pays the tickets on the car?

Accepted Answer

You are responsible for paying for all tickets, summons or citations issued to the vehicle while it is being rented to you. This includes, but is not limited to, parking tickets, EZ Pass violations and red light camera tickets. Failing to pay will incur additional $25 processing fee charged to your account.

Question 9

Who pays the oil change and other vehicle maintenance?

Accepted Answer

Regular vehicle maintenance is scheduled and performed at our repair shop located at 1415 Cromwell Ave, Bronx, NY 10452. You are responsible to schedule your maintenance appointment with the body shop via email bodyshop@towerny.com or on our webiste.(javascript:void(0))

Question 10

Do I have to let you know when I want to return the car?

Accepted Answer

Yes. Prior to the termination the rental contract, a 14 days in advance notice must be provided to Tower. Click here t(https://www.towertlcrentals.com/return)o schedule a return. Failing to provide 2 weeks return notice incur $250 early termination fee.

Question 11

Can I pick up street hails (Yellow or Green cab)?

Accepted Answer

Street Hails are NOT permitted with Tower rental vehicles. All of our rental vehicle are affiliated with the leading rideshare services in NY. Violators are subject to substantial penalties from TLC.

Question 12

What do I need to start the rental process?

Accepted Answer

The first step is to be approved by our insurance. Click here t(https://www.towertlcrentals.com/apply)o start the process.

Question 13

Is there a minimum or maximum period for your cars?

Accepted Answer

We require two (2) weeks minimum for renting a TLC vehicle and a one (1) week minimum for renting regular plated vehcile.

Question 14

Where do I go to start the rental process?

Accepted Answer

We have two fully staffed state of the art rental offices:
LIC: 31-21 Thompson Ave LIC, NY 11101 – 718-433-2323
Bronx: 35 W. 170th St. Bronx, NY 10452 – 718-296-6900
Click here (https://www.towertlcrentals.com/apply)to begin the process on-line and be pre-approved.

Question 15

Is there a mileage limit?

Accepted Answer

No, there are no limits or restrictions on mileage.

Question 16

What forms of payment do you accept?

Accepted Answer

You can pay with a credit card excluding American Express, a debit card, cash or money orders. Personal checks are not accepted.

Question 17

How much money do I need to rent a car?

Accepted Answer

Visit our Rental Page (https://www.towertlcrentals.com/rental)for details
One (1) week upfront payment is required for TLC plated rentals. A minimum deposit of $350 is required for regular plated rentals.

Question 18

Major violations that automatically disqualify you from being insured on our policy:

Accepted Answer

1. Speeding tickets in excess of 19 MPH over the posted limit
2. DUI’s or DWI’s
3. More than 10 points on your Driver’s License
4. Hit and Run accidents
5. More than three (3) accidents
6. Accident with a school bus
7. Speeding in a school zone
8. Hitting a pedestrian
9. Hitting a bicyclist
10. Fleeing the scene of an accident (Hit and Run)

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