COVID19 FAQ

Frequently Asked Questions

Our support team is available to answer your questions.

Due to high volume, our response times are longer than usual.

For faster handling email us at cs@towerny.com with specific questions or requests.

Read below for more information regarding COVID19

How long does it take to rent a car and start driving?

First, we need to submit your application to our insurance company to add you to our policy. If there are no accidents or other issues, this takes about one hour. Once you are approved, you will be able to select a vehcile to rent and sign the rental contract, this can take up to 2 hour once you are assigned to a rental agent. Our inventory is constantly influx with vehicles coming back and vehicles going out. Vehicles are rented on a first come first serve basis. Please ask your Rental Agent for an approximate time frame for availability of the vehicle you are interested in.
What is the minimum age and licensing requirements to qualify for a rental vehicle?

1. To be approved by insurance you must be 21 or older to rent a TLC plated car and 25 or older to rent a regular plated car. 2. Maximum age of 64. Due to our insurance company regulations. 3. A Valid Driver’s License from NY, NJ or CT. Driver's license must be at least two (2) years old. 4. TLC/Hack License. A receipt is NOT acceptable. You must have the actual physical license in your possession.
How do I make payments each week on a rental vehicle?

Tower will charge the credit card on file every week. A payment link to pay over the phone can be used upon request.
What is included in the rent payment?

The rental payment includes the car, full coverage and liability insurance, Diamond, Plate, registration and regular vehicle maintenance. It does NOT include EZ Pass, tickets, gas or any other expense incurred by you.
When is my payment due each week?

Payment on TLC rental contracts are due every Monday. Your next payment will typically be due on the Monday following the day you pick up the vehicle. The exact date will be provided to you by your Rental Agent. However, it is important to remember that you will only pay rent for the days you rent the vehicle. Regular plated rentals are due on the same day of the week you picked up the car.
Can I rent or share this car with someone else?

You are the only person insured and authorized to operate the rental vehicle. You cannot lease, share or rent this vehicle to or with a third party.
Who pays the tickets on the car?

You are responsible for paying for all tickets, summons or citations issued to the vehicle while it is being rented to you. This includes, but is not limited to, parking tickets, EZ Pass violations and red light camera tickets. Failing to pay will incur additional $25 processing fee charged to your account.
Who pays the oil change and other vehicle maintenance?

Regular vehicle maintenance is scheduled and performed at our repair shop located at 1415 Cromwell Ave, Bronx, NY 10452. You are responsible to schedule your maintenance appointment with the body shop via email bodyshop@towerny.com or on our webiste.
Do I have to let you know when I want to return the car?

Yes. Prior to the termination the rental contract, a 14 days in advance notice must be provided to Tower. Click here to schedule a return. Failing to provide 2 weeks return notice incur $250 early termination fee.
Can I pick up street hails (Yellow or Green cab)?

Street Hails are NOT permitted with Tower rental vehicles. All of our rental vehicle are affiliated with the leading rideshare services in NY. Violators are subject to substantial penalties from TLC.
What do I need to start the rental process?

The first step is to be approved by our insurance. Click here to start the process.
Is there a minimum or maximum period for your cars?

We require two (2) weeks minimum for renting a TLC vehicle and a one (1) week minimum for renting regular plated vehcile.
Where do I go to start the rental process?

We have two fully staffed state of the art rental offices: LIC: 31-21 Thompson Ave LIC, NY 11101 – 718-433-2323 Bronx: 35 W. 170th St. Bronx, NY 10452 – 718-296-6900 Click here to begin the process on-line and be pre-approved.
Is there a mileage limit?

No, there are no limits or restrictions on mileage.
What forms of payment do you accept?

You can pay with a credit card excluding American Express, a debit card, cash or money orders. Personal checks are not accepted.
How much money do I need to rent a car?

Visit our Rental Page for details One (1) week upfront payment is required for TLC plated rentals. A minimum deposit of $350 is required for regular plated rentals.
Major violations that automatically disqualify you from being insured on our policy:

1. Speeding tickets in excess of 19 MPH over the posted limit 2. DUI’s or DWI’s 3. More than 10 points on your Driver’s License 4. Hit and Run accidents 5. More than three (3) accidents 6. Accident with a school bus 7. Speeding in a school zone 8. Hitting a pedestrian 9. Hitting a bicyclist 10. Fleeing the scene of an accident (Hit and Run)

Rental Process

WE ARE EAGER AND READY TO GET YOU IN A RENTAL TODAY!

Upon arrival to our location, you will be provided some documents to review that will outline the rental program.
You will then be provided with an application and a questionnaire to complete.
Your application will then be submitted to our insurance company. This process can take anywhere from 15 minutes to one hour, depending on your drivers abstract.
If approved by the insurance company, you will meet with one of our many rental agents who will go over the rental program with you. If you wish to, and a vehicle is available, we will provide you with the necessary documents to get activated with Uber.

Next, you will meet with an Uber rep in our office to complete the On-Boarding process.
Upon completion of the On- Boarding process, we will explain the term of the Rental Contract to you. You will then sign the agreement, pay any amounts due, and drive off with the vehicle.
It’s that simple. You can be driving and earning money in a couple of hours.
Keep in mind that we have over 100 visitors a day. Please come with patience and understanding. Our goal is to provide you with not only the quickest, but also the best service possible.

ITEMS REQUIRED TO RENT A VEHICLE

We make the TLC Rental process easy and quick.

We only require the following items from you to rent a vehicle.

Drivers License
TLC or Hack License
Social Security Card
$20 non-refundable charge for the MVR (Motor Vehicle Record) Drivers Abstract.

Proof of Address (Utility Bill, Bank Statement, Credit Card Bill, etc.).
Copy of a Debit/Credit Card or a Direct Deposit Letter which includes your name, account number & routing number.
Out of state drivers may require additional documents (i.e. NJ requires DDC)

Ready to make money?

The first step is to sign up!

Apply right now and get on a road same day! It’s easier then seems like, just fill out a forms and we will be in touch with you asap!

Apply Now